Call us: 61 1300 420 156
Fax: 6188 2199 916

Billing and Payment Options

Polotel give you the choice of how you like to receive your bills.


Make life easy and choose to receive ebills. This means that your bills are delivered straight to your nominated email address giving you convenient access to your bill right from your computer. All you have to do is click to open and your bill is right there in front of you.

Paper Bills

If you prefer to receive your bills the good old-fashioned way through the post Polotel is more than happy to arrange this for you. Please note that if you choose to receive paper bills an extra $2.50 (Inc. GST) is charged to your bill

Payment Options

Polotel provide you with many different ways to pay your bill. You can:

Pay Online by means of one of the following:

  • Secure Credit Card Payment
    • Please take note that when paying by credit card the payment is subject to the following surcharges: Any applicable fee will be charges on your proceeding Utel invoice
  • Visa/Master card processing rate – 2.45% and Amex surcharge – 4.65%
  • BPAY
    • Contact your bank or financial institution to make this payment from your cheques, savings or debit account. The BPAY biller code and reference number are located on the second page of your bill. For more information please visit
  • EFT Payment Advice
    • When paying by Electronic Funds Transfer (EFT) please include your 6- digit account number as a reference Polotel's banking details are located on the second page of your bill
    • We realise that not everyone likes to pay bills online so you can also:
  • Pay over the Phone
    • Call 61 1300 420 156 using postbill pay to process your payment.
  • Pay via post
    • Send a cheque along with the remittance advice found on the bottom of your bill to
    • Polotel Pty Limited
    • PO Box 18117
    • Melbourne Vic 3001

Managing Your Billing Services

  • Polotel allow their customers to choose one of two billing periods within the they would prefer to receive their bill. This can either be at the beginning of a calendar month or mid month.
  • All bills are payable to Polotel P/L within 14 days from your invoice due date.
  • If your billing address has changed please contact our customer care team on 61 1300 420 156