Call us: 61 1300 420 156
Fax: 6188 2199 916

Spend Management Tools

Spend Management - Tools and Assistance

Polotel prides itself on providing excellent customer service and this includes providing advice and various useful tools that can help you see how you use your service(s) with Polotel and ways that you can simply manage your spending.

Choosing the right plan

Choosing the right telecommunications product to suit your needs can help you to keep control of your spending from the start. We recommend that you review the applicable charges for plans, keep your expected use of the services in mind and be aware of any eligible savings, for example, by bundling your phone and Internet with Polotel.

Account information over the phone

Assistance is available to you from our Customer Service Staff on 61 1300 420 156 during the following hours;

  • Monday to Friday 9am to 5pm
  • Weekends and Public Holidays - Closed

Staff can provide information regarding unbilled charges on your account and information regarding your usage. Your privacy is important to us, so be sure to have your account information handy so we can verify your identity.

Spend Management Tools

Polotel provides access to the following tools to enable you to take timely action to manage or limit your spend with us.

Near real time billing information Polotel provides access to pro-forma invoices, which show how much you have spent in the current billing cycle on a particular Polotel service. To receive a pro-forma invoice, please contact us on 61 1300 420 156. There is no charge to receive a pro-forma invoice.

Track & monitor your Landline usage in My Account

My Account is an online resource which allows you to view all your Polotel Landline usage included all your call history for set date ranges, your monthly access fees and any value added services you may have and the associated monthly fee. Please note that call records are not displayed in real time and may be delayed by more than 24 hours. There is no charge to access your daily usage file. To set up access your daily usage files, please contact us on 61 1300 420 156.

Polotel can instigate call barring functions at your request, or you can manage barring by using your own PABX or IP PBX system. This might be a permanent bar on all services (excluding local calls), or it may be a temporary bar on certain call types (eg. international, national or calls to 1900 numbers). There is no charge for Polotel to instigate call barring.

PSTN/ISDN A customer may restrict use of a voice service using call barring. This might be a permanent bar on all services (excluding local calls), or it may be a temporary bar on certain call types (eg. international, national or calls to 1900 numbers). You can restrict certain services (such as some call types and Premium services) associated with higher fees.

Delays in unbilled charges are usually from overseas usage or premium and third party services. Not all charges will necessarily appear on your bill in the month in which it occurs. Occasionally there may be delays in charges being passed onto us by our wholesalers. We are not permitted to bill you for any charges older than 160 days.

All of our Spend Management Tools come free of charge.

No Excess Usage Fees

Polotel does not charge excess usage fees for any of our Unlimited ADSL Plans.